Reviews

Curious what our past customers have to say? Check out our reviews below. At KC Home Services, we are dedicated to absolute customer satisfaction and will go above and beyond to ensure just that.
  • Professional and courteous

    Had a bit of an emergency late on a Sunday evening. I called many other vendors however did not hear from anyone EXCEPT for KC. Virginia answered the phone and was able to get someone out to help us first thing in the morning! Don arrived and was professional and courteous. He did an effective job at communicating and was able to help us get some other things fixed (issues we didn't even know of)!!! I highly recommend and I can appreciate the actual "Customer Service"!!! Thanks Virginia and Don!!!!

    - Raejean M.

  • Looking forward to using them again
    This is the second time I have used KC Home Services and I have been very impressed both times.  First they fixed our leaking tub faucet super quick and easy.  This was a huge relief because other plumbers said they would need to tear open tile and the repair would be more involved.  This time we had a leaking kitchen sink faucet and we needed to replace what we had.  Kevin was thoughtful and helpful getting us set up with the right fixture which we LOVE.  Looking forward to using them again when we need help!

    - Douglass T.

  • Thank you for your great service and honesty
    Based on our A/C repair experience I am leaving my first review.  When our A/C system went down we contacted another company who told us that our A/C and heater needed to be replaced and gave us quotes of up to $21.6k.  I decided to get a second opinion and called KC Home Services.  Brooks came over and got the system running within minutes, and explained that it was simply a blown fuse next to the unit.  On his advice, we did have our AC and heater cleaned and serviced (it apparently had been a few years since the previous cleaning).  We will use KC for future service and have already recommended them to friends.  Thank you for your great service and honesty.

    - Nikolas N.

  • He clearly loves his job and helping his customers
    Kevin is super customer focused. He clearly loves his job and helping his customers get the best value for his services. He cleared a particularly nasty clog in my kitchen drain and not only explained what he was going and why, but gave some great suggestions on how to maintain my system. He was very reasonably priced and both he Virginia were great at promptly communicating with me. I would recommend this 3rd generation family business without hesitation and I plan to use them again whenever necessary.

    - Allan S.

  • Their customer service is exceptional
    I wish I could give higher than five stars, because K C Home Services (plumbing, heating, AC) is off the charts for me!  This is the second time we've worked with Kevin and his assistants (3 years ago for a major sewer leak, recently for an unrelated water leak).  Their customer service is exceptional, from Virginia who answers the phone and schedules the jobs, to the technicians, who do the actual work.   They arrived within two hours of my call (we were without access to water in our house) and kept us proactively informed every step of the way.  They explained the situation clearly, gave options, and actually advised us NOT to do some work that had been recommended by another (very high priced) plumbing service because it would have been unnecessary and expensive.  The actual work they do is superior and professional.  Their price was fair and competitive.  We could not be happier, we cannot say too many good things!   (And, as if I'm not gushing enough) they actually remembered my husband and me from our sewer fiasco of three years ago, and told nice anecdotes that they remembered about us.  Made us feel like we were valued and important to them.  Doesn't get much better than this team!

    - Suzy M.

  • These are the people you need to call
    Unbelievable how responsive they are. Kevin and Moe are some of the nicest people you want to meet. Their work was explained and their work was clean and efficient. We will definitely use KC again. So, if you need any repairs to you're plumbing, these are the people you need to call.

    - Joe G.

  • Super reassuring and understanding
    We had an emergency plumbing problem and are new to the area so didn't have a plumber who we had used in the past.  I called KC and Virginia answered the phone and I knew we had lucked out!  She was super reassuring and understanding and not only welcomed us to the area, but contacted Don Pan while we were talking and scheduled Don to come out THAT DAY, between other appointments so they could help us out. Don was amazing and super friendly!  He made my wife and I'll toddler super comfortable, walked her through what he was doing, checked in the crawl space for moisture and took care of everything!  Saved the day! Later that day, Virginia called me to follow up and was genuinely happy they were able to help us and, again, welcomed us to Santa Rosa.  We now have a plumber and hope to never have to call them, but if we have to

    - Bob S.

  • Fixed and cleaned in the blink of an eye
    This review is on behalf of my mom. She owns a hair salon in Petaluma and while her and I were on a mini vacation together in Tahoe the water heater in her shop stopped working. As you can imagine the stylists in the salon were understandably alarmed since they all had clients coming in the next day. Since it was the weekend we were having a hard time getting ahold of the normal plumber she uses so I contacted KC Plumbing to see if they would be able come in ASAP and check it out. They were super quick to respond and came to her shop first thing the next day dealing with various hoops like getting a key and coordinating a time since my mom and I were still in Tahoe. The water heater was fixed and cleaned in the blink of an eye allowing my mom to enjoy the rest of her time in Tahoe. Can't thank them enough!

    - Casey E.

  • I am so pleased with the work he did
    I'm so glad I chose Kevin to install a new capacitor in my AC unit. For years, I had another company servicing my HVAC system and decided it was time to make a switch. After calling several HVAC companies, I called KC Home Services. I spoke with Virginia and due to her helpful and pleasant manner, I made an appointment for Kevin to do the work. Virginia is the first person people talk to when contacting KC Home Services, and she does a great job.

    Kevin was professional, pleasant, communicative, knowledgeable and on-time! He clearly cares about the quality of his work and he is focused on giving excellent customer service.  I am so pleased with the work he did on my AC and furnace.

    Thank you, Kevin.

    - Susan M.

  • They obviously care about the work quality and customer service
    What amazing service! We've had multiple plumbing projects completed with KC Home Services and every time the service has been impeccable. Virginia is a gem and working with her on scheduling has always been a positive experience. Kevin, Don, all the guys are extremely professional, courteous, and are willing to go the extra mile to make sure everything is in proper working order. They obviously care about the work quality and customer service. I'm so happy we were referred to this company!

    - Jeanette W.

  • Quick, personable and professional
    Virginia, Brooks and Darren took great care of my leaky water pipe. Virginia is so friendly which is so comforting when you are faced with such an ordeal. They kept me informed every step of the way and dealt with permits and inspections.  I appreciate knowing I won't have a problem with the city later. My front yard was put back together wonderfully. I really appreciate how quick, personable and professional they are.

    - Sonia C.

  • 100% I will recommend KC home services to anyone
    My review is based solely on my interactions with Virginia. All I can say is SHE IS WONDERFUL! My kitchen sink was majorly clogged. It's happened in the past and I was able to clear it myself, but this clog was beyond my abilities. I called KC Home Services and they were super booked up a week out due to all the flooding going on around sonoma county. I was a bit bummed because i really wanted to go with a company that had really great reviews. Well, Virginia didn't let me down. This sweet angel took time out of her busy day to call around and help me find a company that could fix my sink same day. I was blown away and so appreciative of all her help.

    100% I will recommend KC home services to anyone and will use them in the future! I will be a loyal customer in the future for sure.

    - Ambur G.

  • He came out the same afternoon
    Wall heater in our guest house was not working. Called Virginia at KC and she set up an appointment for later in the week but there was an opening in Brooks schedule and he came out the same afternoon. Heater was fixed . Awesome!

    - Robert J.

  • Him and his dad did a stellar job
    We had Kevin repair our furnace and were very pleased with his honesty, reliability and great communication. Both him and his dad did a stellar job, and we are very happy to have found a reliable local business. Would recommend them to anyone!

    - Maureen P.

  • They take care of their customers
    Wow, these guys go above and beyond! They are incredible!!! They are fast, extremely courteous, amazing folks.
    Trust me you will never go wrong with this quality of workmanship! I learned things about hot water tanks I never knew! Virginia is awesome too, what a gal! They take care of their customers, you may pay a little more than some other places, but it's sooooo worth every penny! They have amazing follow-up service too. Look no further!!!

    - Marcia C.

  • Don't hesitate to call this company
    Reliable, professional and got the job done. My AC was not working and the technician Brook was very knowledgeable on what needed to get done. Virginia, the person I spoke with on the phone, got back to me quick and was very nice. Don't hesitate to call this company.

    - Sandy Z.

  • What a WORLD of difference!
    Great service!

    We had our furnace removed and replaced. All new ducting under the house as well as an attic fan and A/C put into our house. What a WORLD of difference!

    Brooks, Virginia and the whole team we extremely pleasant to work with the entire time.

    From the initial quote, communication and installation, everything went very well. Never felt like we were being "sold" at any time at all.

    I would highly recommend using KC Home Services for any of your home needs. The blend of quality and price are un-matched.

    - Glenn G.

  • Locally owned and operated and it shows
    I was so pleased to have KC Home Services out this morning. I contacted them and within 12 hours I had a gentlemen here for a clogged pipe. I see myself as a capable home owner but I was at a dead end. I was walked thru the whole process with Don and everything was explained thoroughly and honest. I did not feel pressured one bit during his time here. We went thru the things I should focus on in the near future and what needed attention now.  Locally owned and operated and it shows. A real quality group of people. Thanks guys!

    - Chad P.

  • They were so kind and helpful
    Last week we called and got in contact with Virgina about a leak we had in our kitchen. Virginia got us set up with an appointment quick and was easy to reach at any time if we had questions. The technician Don came out and fixed the leak plus installed our new dish washer and kitchen faucet. They were so kind and helpful through the whole process! We highly recommend KC Home Services if you want fast and friendly service!

    - Catharina P.

  • I really felt they went way beyond
    These guys were able to help me out same day and get hot water running! Virginia is great, she was taking my call before she even got into work that morning. Organized everything so that I knew when they would arrive instead of waiting around all day. And even called the next day to make sure I was happy with the service.
    My installer, Brooks, was awesome. I can get a bit geeky about home improvement and he answered all of my questions and didn't mind me watching the whole process.
    I really felt they went way beyond. Thank you!

    - Kristin B.

  • I would use them again in a heartbeat
    Don did a great job locating and repairing a leak in our irrigation system.  Reasonable prices and fast work.  I would use them again in a heartbeat.

    - Ron T.

  • Very happy with the work
    On a weekend when I needed emergency plumbing help, I came across KC Home services. Virginia answered my phone call and was in contact throughout the process.

    Kevin the owner and Moe came out and diagnosed the problem and suggested solution. Both were professional and provided with very detailed explanation of the work. Very happy with the work and would recommend them to my friends!!
    Thank you Kevin, Moe and Virginia!

    - Manish S.

  • Friendly, knowledgeable, and efficient
    I was so very impressed with Don who came out to fix my shower. He was friendly, knowledgeable, and efficient. I had him look over a few other problems and make suggestions. He also tweaked a few problem areas and made suggestions for future changes. Great service!!

    - Trudy M.

  • Clear choices with affordable pricing
    Unpleasant plumbing problems at 1030pm during the work week are stressful enough, after many unsuccessful phone calls, I reached KC Home Services, Virginia picked up on the first ring with a bright voice for the late hour and assisted us with our dilemma offering us clear choices with affordable pricing. Don is a hero, showed up early worked tirelessly on the obstruction which had been developing for some time and cleared our pipes and our consciences so that we could go about our lives. Thank you, Don, for your calming energy and for going above and beyond, cleaning and reorganizing the space you worked on!

    We plan to consult them in the future for routine preventative maintenance and services, all of which are very well presented and organized in the book Don carried with him.

    - Laura L.

  • It felt like the good old days with neighbors helping each other
    “Going the extra mile!” Our AC went down and we called KC Home Services to help. They didn’t have a technician available for our specific unit. We needed this work done in less than two days. Virginia, from their office, went out of her way to help us. She spent the day calling around for another technician who could help us, texting throughout the day, and ultimately sent us information for someone else who would be able to help. This is a person from another company!!! It felt like the good old days with neighbors helping each other. Outstanding service. If this is how they treat their not yet customers, imagine how they treat their actual customers.

    - Aaron S.

  • An exceptional young man and a highly skilled plumber
    Brooks, the technician who repaired a damaged drain system, is an exceptional young man and a highly skilled plumber. If he represents the typical KC technician, then I have found a new plumbing company.

    Fair and reasonable pricing, too.

    - Nick L.