HELPFUL TIPS FROM OUR SANTA ROSA HVAC TEAM
Ensuring a Comfortable Home Year-Round
HVAC systems are quite complex units. That’s why the team at KC Home Services is happy to provide you with any information you may need about your unit, how it operates, and our services. Our Santa Rosa HVAC team is committed to your satisfaction and wants to make sure you are always fully informed. That’s why we’ve compiled a list of the most common questions our customers ask us. If you have any lingering questions or concerns about your heating or cooling units, don’t hesitate to give us a call at (707) 336-8269.
Here are five of the most common questions (and answers) about HVAC systems:
While there are several ways to achieve efficiency and longevity of your HVAC system, one of the best ways is to properly clean/replace your air filters frequently. At KC Home Services, we offer this service as part of our HVAC maintenance program so you won’t have to worry about it if you choose to sign up for one. Another simple thing you can do is have shades or curtains installed in rooms that are exposed to extreme sunlight.
To get the best efficiency & filtration, replace or clean your filters at least once a month.
Because every home, every business, and every building is unique (especially in Charleston), it’s nearly impossible to put an exact price on a new system. The good news: you can get a free estimate from us, no obligation.
Regardless of what kind of system you have or how big your HVAC system is, to maintain optimum efficiency and to catch early warning signs of potential HVAC breakdowns, your system should be inspected and serviced at least once a year. We recommend twice, as some seasons may be harder on your system from year to year.
Perhaps the most frequently asked question we receive, it’s also the hardest to answer. Having an AC system that is too large may cool your home too quickly, leaving behind moisture that could lead to mold problems for your home or business. Also, too-large AC systems tend to short-cycle (starting and stopping quickly, repeatedly), which decreases the lifetime of your AC and increases your electricity bills.
At the other end of the spectrum, having a system that is too small won’t ever keep your home or business cool and will run constantly.
Because there is no ‘one size fits all’ for sizing an AC system, only an experienced HVAC company can properly spec out your location and install the system that will yield the best (and most affordable) results.
Professional and courteous Had a bit of an emergency late on a Sunday evening. I called many other vendors however did not hear from anyone EXCEPT for KC. Virginia answered the phone and was able to get someone out to help us first thing in the morning! Don arrived and was professional and courteous. He did an effective job at communicating and was able to help us get some other things fixed (issues we didn’t even know of)!!! I highly recommend and I can appreciate the actual “Customer Service”!!! Thanks Virginia and Don!!!!
Looking forward to using them again. This is the second time I have used KC Home Services and I have been very impressed both times. First, they fixed our leaking tub faucet super quickly and easily. This was a huge relief because other plumbers said they would need to tear open the tile and the repair would be more involved. This time we had a leaking kitchen sink faucet and we needed to replace what we had. Kevin was thoughtful and helpful in getting us set up with the right fixture which we LOVE. Looking forward to using them again when we need help!
Thank you for your great service and honesty Based on our A/C repair experience I am leaving my first review. When our A/C system went down we contacted another company who told us that our A/C and heater needed to be replaced and gave us quotes of up to $21.6k. I decided to get a second opinion and called KC Home Services. Brooks came over and got the system running within minutes, and explained that it was simply a blown fuse next to the unit. On his advice, we did have our AC and heater cleaned and serviced (it apparently had been a few years since the previous cleaning). We will use KC for future service and have already recommended them to friends. Thank you for your great service and honesty.
He clearly loves his job and helping his customers Kevin is super customer-focused. He clearly loves his job and helping his customers get the best value for his services. He cleared a particularly nasty clog in my kitchen drain and not only explained what he was going and why, but gave some great suggestions on how to maintain my system. He was very reasonably priced and both he and Virginia were great at promptly communicating with me. I would recommend this 3rd generation of family business without hesitation and I plan to use them again whenever necessary.
Their customer service is exceptional I wish I could give higher than five stars because K C Home Services (plumbing, heating, AC) is off the charts for me! This is the second time we’ve worked with Kevin and his assistants (3 years ago for a major sewer leak, and recently for an unrelated water leak). Their customer service is exceptional, from Virginia who answers the phone and schedules the jobs, to the technicians, who do the actual work. They arrived within two hours of my call (we were without access to water in our house) and kept us proactively informed every step of the way. They explained the situation clearly, gave options, and actually advised us NOT to do some work that had been recommended by another (very high-priced) plumbing service because it would have been unnecessary and expensive. The actual work they do is superior and professional. Their price was fair and competitive. We could not be happier, we cannot say too many good things! (And, as if I’m not gushing enough) they actually remembered my husband and me from our sewer fiasco three years ago and told nice anecdotes that they remembered about us. Made us feel like we were valued and important to them. Doesn’t get much better than this team!
These are the people you need to call Unbelievable how responsive they are. Kevin and Moe are some of the nicest people you want to meet. Their work was explained and their work was clean and efficient. We will definitely use KC again. So, if you need any repairs to you’re plumbing, these are the people you need to call.
Super reassuring and understanding We had an emergency plumbing problem and are new to the area so didn’t have a plumber who we had used in the past. I called KC and Virginia answered the phone and I knew we had lucked out! She was super reassuring and understanding and not only welcomed us to the area but contacted Don Pan while we were talking and scheduled Don to come out THAT DAY, between other appointments so they could help us out. Don was amazing and super friendly! He made my wife and toddler super comfortable, walked her through what he was doing, checked in the crawl space for moisture, and took care of everything! Saved the day! Later that day, Virginia called me to follow up and was genuinely happy they were able to help us and, again, welcomed us to Santa Rosa. We now have a plumber and hope to never have to call them, but if we have to
Fixed and cleaned in the blink of an eye This review is on behalf of my mom. She owns a hair salon in Petaluma and while her and I were on a mini vacation together in Tahoe the water heater in her shop stopped working. As you can imagine the stylists in the salon were understandably alarmed since they all had clients coming in the next day. Since it was the weekend we were having a hard time getting a hold of the normal plumber she uses so I contacted KC Plumbing to see if they would be able to come in ASAP and check it out. They were super quick to respond and came to her shop first thing the next day dealing with various hoops like getting a key and coordinating a time since my mom and I were still in Tahoe. The water heater was fixed and cleaned in the blink of an eye allowing my mom to enjoy the rest of her time in Tahoe. Can’t thank them enough!
I am so pleased with the work he did I’m so glad I chose Kevin to install a new capacitor in my AC unit. For years, I had another company servicing my HVAC system and decided it was time to make a switch. After calling several HVAC companies, I called KC Home Services. I spoke with Virginia and due to her helpful and pleasant manner, I made an appointment for Kevin to do the work. Virginia is the first person people talk to when contacting KC Home Services, and she does a great job. Kevin was professional, pleasant, communicative, knowledgeable, and on time! He clearly cares about the quality of his work and he is focused on giving excellent customer service. I am so pleased with the work he did on my AC and furnace. Thank you, Kevin.
They obviously care about the work quality and customer service What amazing service! We’ve had multiple plumbing projects completed with KC Home Services and every time the service has been impeccable. Virginia is a gem and working with her on scheduling has always been a positive experience. Kevin, Don, all the guys are extremely professional and courteous, and willing to go the extra mile to make sure everything is in proper working order. They obviously care about work quality and customer service. I’m so happy we were referred to this company!
Quick, personable and professional Virginia, Brooks, and Darren took great care of my leaky water pipe. Virginia is so friendly which is so comforting when you are faced with such an ordeal. They kept me informed every step of the way and dealt with permits and inspections. I appreciate knowing I won’t have a problem with the city later. My front yard was put back together wonderfully. I really appreciate how quick, personable and professional they are.
100% I will recommend KC home services to anyone My review is based solely on my interactions with Virginia. All I can say is SHE IS WONDERFUL! My kitchen sink was majorly clogged. It’s happened in the past and I was able to clear it myself, but this clog was beyond my abilities. I called KC Home Services and they were super booked up a week out due to all the flooding going on around sonoma county. I was a bit bummed because I really wanted to go with a company that had really great reviews. Well, Virginia didn’t let me down. This sweet angel took time out of her busy day to call around and help me find a company that could fix my sink the same day. I was blown away and so appreciative of all her help.100% I will recommend KC home services to anyone and will use them in the future! I will be a loyal customer in the future for sure.
He came out the same afternoon The Wall heater in our guest house was not working. Called Virginia at KC and she set up an appointment for later in the week but there was an opening in Brooks schedule and he came out the same afternoon. Heater was fixed. Awesome!
Him and his dad did a stellar job We had Kevin repair our furnace and were very pleased with his honesty, reliability, and great communication. Both he and his dad did a stellar job, and we are very happy to have found a reliable local business. Would recommend them to anyone!
They take care of their customers Wow, these guys go above and beyond! They are incredible!!! They are fast, extremely courteous, amazing folks. Trust me you will never go wrong with this quality of workmanship! I learned things about hot water tanks I never knew! Virginia is awesome too, what a gal! They take care of their customers, you may pay a little more than some other places, but it’s sooooo worth every penny! They have amazing follow-up service too. Look no further!!!
Don’t hesitate to call this company Reliable, professional, and got the job done. My AC was not working and the technician Brook was very knowledgeable about what needed to get done. Virginia, the person I spoke with on the phone, got back to me quick and was very nice. Don’t hesitate to call this company.
What a WORLD of difference! Great service! We had our furnace removed and replaced. All new ducting under the house as well as an attic fan and A/C put into our house. What a WORLD of difference! Brooks, Virginia, and the whole team we extremely pleasant to work with the entire time. From the initial quote, communication, and installation, everything went very well. Never felt like we were being “sold” at any time at all. I would highly recommend using KC Home Services for any of your home needs. The blend of quality and price is unmatched.
Locally owned and operated and it shows I was so pleased to have KC Home Services out this morning. I contacted them and within 12 hours I had a gentleman here for a clogged pipe. I see myself as a capable homeowner but I was at a dead end. I was walked through the whole process with Don and everything was explained thoroughly and honestly. I did not feel pressured one bit during his time here. We went through the things I should focus on in the near future and what needed attention now. Locally owned and operated and it shows. A real quality group of people. Thanks, guys!
They were so kind and helpful Last week we called and got in contact with Virginia about a leak we had in our kitchen. Virginia got us set up with an appointment quickly and was easy to reach at any time if we had questions. The technician Don came out and fixed the leak plus installed our new dishwasher and kitchen faucet. They were so kind and helpful throughout the whole process! We highly recommend KC Home Services if you want fast and friendly service!
I really felt they went way beyond These guys were able to help me out the same day and get hot water running! Virginia is great, she was taking my call before she even got to work that morning. Organized everything so that I knew when they would arrive instead of waiting around all day. And even called the next day to make sure I was happy with the service. My installer, Brooks, was awesome. I can get a bit geeky about home improvement and he answered all of my questions and didn’t mind me watching the whole process. I really felt they went way beyond. Thank you!
I would use them again in a heartbeat Don did a great job locating and repairing a leak in our irrigation system. Reasonable prices and fast work. I would use them again in a heartbeat.
Very happy with the work On a weekend when I needed emergency plumbing help, I came across KC Home services. Virginia answered my phone call and was in contact throughout the process. Kevin the owner and Moe came out and diagnosed the problem and suggested a solution. Both were professional and provided a very detailed explanation of the work. Very happy with the work and would recommend them to my friends!! Thank you, Kevin, Moe, and Virginia!
Friendly, knowledgeable, and efficient I was so very impressed with Don who came out to fix my shower. He was friendly, knowledgeable, and efficient. I had him look over a few other problems and make suggestions. He also tweaked a few problem areas and made suggestions for future changes. Great service!!
Clear choices with affordable pricing Unpleasant plumbing problems at 1030pm during the work week are stressful enough, after many unsuccessful phone calls, I reached KC Home Services, Virginia picked up on the first ring with a bright voice for the late hour and assisted us with our dilemma offering us clear choices with affordable pricing. Don is a hero, showed up early worked tirelessly on the obstruction which had been developing for some time, and cleared our pipes and our consciences so that we could go about our lives. Thank you, Don, for your calming energy and for going above and beyond, cleaning and reorganizing the space you worked on! We plan to consult them in the future for routine preventative maintenance and services, all of which are very well presented and organized in the book Don carried with him.
It felt like the good old days with neighbors helping each other “Going the extra mile!” Our AC went down and we called KC Home Services to help. They didn’t have a technician available for our specific unit. We needed this work done in less than two days. Virginia, from their office, went out of her way to help us. She spent the day calling around for another technician who could help us, texting throughout the day, and ultimately sending us information for someone else who would be able to help. This is a person from another company!!! It felt like the good old days with neighbors helping each other. Outstanding service. If this is how they treat their not-yet customers, imagine how they treat their actual customers.
An exceptional young man and a highly skilled plumber Brooks, the technician who repaired a damaged drain system, is an exceptional young man and a highly skilled plumber. If he represents the typical KC technician, then I have found a new plumbing company. Fair and reasonable pricing, too.
Morgan (Mo), Rick, and Chris who were our installers were very professional and knowledgeable on the new heat pump system that was installed after the removal of our old gas furnace units and AC. Their attention to the little finishing details was very much appreciated. They were always respectful of our home. Each day they vacuumed and cleaned up the area and arrived promptly each morning. Mike built a beautiful custom metal rack for the units to sit on. Brooks was very helpful in guiding us through the decision-making process after our AC died and actually was able to come out immediately after we called. This was a 2nd very large job done by KC Home Services for us. We would not call anyone else for our home service needs.
KC is a local family-owned business. The estimate from Brooks was detailed and fair. The installation was done by Victor and Brandon. They were great! Both arrive on time, well dressed, polite, very knowledgeable, and always respectful to wear shoe covers inside to protect my white hardwood floors. After installing the A/C they took time to explain every how they operate the unit and warranty. They cleaned all areas and vacuumed. The electrician Dustin Johnson was amazing! He too was extremely knowledgeable, respectful, and competent. The office staff in Virginia was fabulous! She is kind, knowledgeable and so helpful in answering any questions or researching to find the answer. She is wonderful to work with. I am very happy to highly recommend KC Home Services. The staff is GREAT!
Finn and Jonathan were very professional and informative. They explained the costs clearly and some choices `I had to do it with less expense. I really appreciate their openness and honesty and would welcome them back again. In fact, I will. They are good and honest people, and they did a great job. I know, because I’ve done my own plumbing before when building my own house, and their competence was very obvious. I am a doctor and `I appreciate their professionalism and skill. I will hire them again.
The ac unit was not working properly and Virginia was able to fit us into the schedule. Marvin the technician came out and was very professional and provided us with the various options to help get it back up and running. I have used KC Home Services in the past and will continue to use them as they always do such a great job and are very thorough. I also love supporting a family-owned business, especially since I also work for a family-owned company.
Darren P, Mike A, Mike M, Jake A, and Anthony C of KC Home Services worked well as a team to quickly and efficiently tear out a 60 year old duct system and install 2 sump pumps and new duct work. They were friendly and professional – and they left my home clean every evening. The updated system works so well! Brooks P provided a quote and was very responsive to my calls for questions. From quote to scheduling to installation, everything went very smoothly and I would recommend KC Home Services.
After more than 2 months of issues, Finn and Will from KC Home Services fixed our malfunctioning dryer. We’d previously had the dryer vent cleaned, but somehow a lot of old, wet lint was still stuck along the bottom of the vent pipe and was missed. They opened the vent in the middle and sent a camera to explore up and down the vent. They used a more specialized snake than would normally be used for a dryer vent and removed the hard-packed lint. Now the dryer works like new! I highly recommend KC Home Services for their clear communication, punctuality, polite and innovative staff, reasonable prices, and use of technology to make working with them super easy and convenient. Thanks to everyone on the KC team!!
KC Home Services saved our ass. After our AC went out during the most recent heatwave to hit California, we were in serious trouble. I called up various AC repair/service shops and was told that most were booked out until early the next week. Virginia who picked up was great and tried to help us resolve the issue without sending anyone out. She then was able to schedule us for the very next morning and sent out Brooks, who solved the issue in under an hour and made some recommendations. Both of them were great, and we couldn’t be happier with how their service went. We will definitely be utilizing their services going forward!
While we did not end up hiring KC Home Services for HVAC repair (only because a service provider in our neighborhood was able to pop over within minutes), I could not leave a review unwritten for how fantastic my experience was with them! They scheduled me this morning for a service appointment first thing tomorrow (the soonest anyone else had was five days out), offering to have someone out today if at all possible. I got a follow-up text to confirm the details of my appointment moments later. When I called just now to let them know I was able to get the AC unit repaired already, Virginia told me how delighted she was that our problem was solved (no tone of negativity at all that they did not get my business). She shared that the entire staff is a tight-knit group of family, friends, and community members, several generations deep over their 35 years in business, and how much pride they take in doing good work (as is reflected in the reviews here). She let me know about other services they could provide if we need a hand in the future, even offering that if I’m ever looking for a service they don’t do themselves, to feel free to call her to get referrals to other vendors they’d stake their own reputation on. This is the kind of kindness and generosity that I value to my core and while I don’t hope for anything in my home to break, I’d reach out without reservation to have KC Home Services take care of the job.
I feel obligated to write this review. I contacted them to see if they could help me with an emergency I had on a Saturday night/Sunday morning. They were unable to help me, but they went out of their way to help me find a plumber that could assist me with my issue, and they even followed up with me via a text the next day to make sure I was being cared for. This may not mean a lot to anyone else, but when you are stressed, adrenaline is rushing through your system, it is great to know that there are people and companies that truly understand and respect the human condition. If your work is anything like your customer service, you are an amazing company and anyone should be lucky to have your service. Thank You so much for caring. In the end…we are well.
I have a broken old toilet in my bathroom in my bedroom, once I got the quote to fix it or to replace it I went with replacing it. And then I decided to replace the hall bathroom toilet as well once I saw how much better a new toilet would be. Best decision, it took years off the bathroom, new grout new lines it was so worth it. And once again I have to compliment the staff at KC Home, they are always respectful, clean, and knowledgeable. I feel peace of mind when I call KC Home. I don’t have a pic of my old toilet and you will be thankful I’m not sharing if I did, but look at my new toilet.
I can’t say enough about this wonderful family company and how helpful they have been to us. We needed to replace an old heat pump and they managed to come up with a solution that cost less than another firm’s bid, even though the KC bid included upgrading all the relevant ductwork (which really needed to be done). All of the people who worked on this job were professional, efficient, and dedicated to the task. Virginia in the office is so helpful, and got us, additional helpers, for some plumbing and electrical work that surfaced during the job. They also have an impressive customer information system that emails you the name and picture of the technician coming to the house, so you don’t have to let anyone in that you don’t recognize. We are so grateful to have found this wonderful service provider.
Michael did a great job fixing both the AC issues I had in the fall and the heater issues I’ve had since the temperature dropped (both are central air units). In addition to fixing everything well in a timely manner, his explanations were very clear and concise, helping me communicate all of the issues effectively to my landlord. I would call them again for any future HVAC issues in a heartbeat. Ask for Michael if you want the same exceptional service I received.
First time experienced a kitchen sink blockage. After calling parents, watching YouTube video fixes, and trying Green Goblin…it was time to call the experts. I called KC Homes previously for a quote on a new Water Heater/Furnace (Brooks) and I learned quite a bit so I thought I would give them a call. It was great to chat with Virginia and she was able to set up a quick appointment (same day, a few hours later) and was extremely helpful. Finn and Will were not only amazing with diagnosing the issue but also went above and answering ALL of our questions. My husband and I learned quite a bit about our house and we’re so grateful for their expertise and patience in explaining how it works ^_^ We hope to not need them but are very happy KC Homes is there WHEN we need them!
Brooks was very helpful and the crew from the office to the install team were very professional, clean, and helpful. Great transferable warranty. The system they installed works amazingly. The install team really cares about more than just the installation, they seemed to be very focused on the appearance of the installation as well. Every item from insulation, and air ducts to the thermostat was placed perfectly. I would highly recommend them to friends and family.
KC was one of 5 companies I sent out for quote/repair through Yelp – they responded promptly and were truly impressed with the friendly and fun lady who made my appointment. ** Note – other companies required a credit card before making an appointment which I was quickly turned off and passed on them immediately. Not only are they friendly, but they had wonderful reminders (which I am one who desperately needs!!) and are up to date with their technology that made the entire transaction so smooth given my busy self. I wasn’t present when the technician arrived but 1) THEY SHOWED UP ON TIME! 2) They were very professional and friendly towards my daughter, 3) I received a text of the picture, name, and time of arrival of the technician which was a great touch. The work? Problem fixed! GREAT company!!! Thank you
Finn and Will for plumbing and Mike for heating and air. I had two issues to take care of and they did a perfect job! Even the people in the office are great. Saved my holiday season for sure. Honesty and integrity. No fuss or hassle. No hard sell for things you don’t need. Just a great family-friendly company. I will use them again.